Payment Policy
This policy explains general deposit, withdrawal, verification and payment handling practices for VELTOMARKETS client accounts.
1. Payment Access
Deposits and withdrawals are managed through the client portal. Available methods may vary depending on account status, region, currency, verification level, payment provider availability and internal security checks.
2. Account Verification
Before processing certain payments, VELTOMARKETS may request identity verification, proof of address, payment ownership evidence or source-of-funds information. These checks help protect client accounts and reduce unauthorized activity.
3. Deposits
Clients should confirm all deposit details before submitting a transaction. Deposits may be subject to minimum or maximum limits, processing delays, currency conversion, third-party provider review or additional account checks. VELTOMARKETS is not responsible for incorrect payment details submitted by a client.
4. Withdrawals
Withdrawal requests are reviewed through the client portal. Processing may depend on verification completion, account activity, open positions, payment method rules, available balance and security review. We may request additional information before releasing funds.
5. Payment Method Ownership
Clients should use payment methods held in their own name unless VELTOMARKETS has approved another arrangement. Third-party payments may be rejected, returned or delayed where ownership cannot be verified.
6. Processing Times
Processing times are estimates and may be affected by weekends, holidays, provider delays, banking networks, blockchain congestion, compliance checks or incomplete client information. VELTOMARKETS may not be able to control delays caused by external payment providers.
7. Fees and Currency Conversion
Some payment methods may involve fees, bank charges, network charges, intermediary costs or currency conversion. Any visible fees should be reviewed before confirming a transaction. External providers may apply additional charges outside VELTOMARKETS control.
8. Crypto Payments
Where crypto payments are available, clients are responsible for checking wallet addresses, networks, memo tags and transaction details. Blockchain transactions can be irreversible. Sending funds to the wrong address or network may result in permanent loss.
9. Chargebacks, Reversals and Disputes
If a chargeback, reversal or disputed payment occurs, VELTOMARKETS may restrict account access, pause withdrawals, request documentation or offset affected balances while the matter is reviewed. Fraudulent payment activity may lead to account closure.
10. Insufficient or Suspicious Activity
VELTOMARKETS may delay, reject or reverse payment requests if activity appears suspicious, inconsistent, unauthorized, incomplete or contrary to internal controls. This includes mismatched names, unusual payment patterns, incomplete verification or suspected misuse.
11. Client Responsibility
You are responsible for reviewing payment instructions, maintaining secure account access, using accurate details and ensuring that the funds you deposit are suitable for trading risk. Do not deposit funds you cannot afford to risk.
12. Policy Updates
Payment methods, limits, processing rules and verification requirements may change. Continued use of the client portal after changes are published means you accept the updated Payment Policy.