Privacy Policy
This policy explains how VELTOMARKETS may collect, use, store and protect personal information connected with veltomarkets.net and the client portal.
1. Information We Collect
We may collect information you provide during registration, account updates, contact forms, support requests and payment or verification processes. This can include name, email address, country, account preferences, identity information, transaction references and communication history.
2. Website and Device Information
When you use the website, we may collect technical information such as browser type, IP address, approximate location, device identifiers, pages visited, referral source and usage activity. This helps us maintain security, improve website performance and understand how visitors use the site.
3. How We Use Information
- To create, maintain and support client accounts.
- To respond to questions, contact requests and support cases.
- To process verification, deposits, withdrawals and account security checks.
- To provide market, product and service updates where permitted.
- To detect, prevent and investigate fraud, misuse or unauthorized access.
- To comply with legal, regulatory, operational and record-keeping requirements.
4. Verification and Security
Trading and payment services may require identity, account ownership or source-of-funds checks. We may request documents or additional information to protect clients, reduce unauthorized activity and meet internal risk controls.
5. Sharing Information
VELTOMARKETS may share limited information with service providers that support hosting, payment processing, security, analytics, customer support, communications and compliance checks. We may also disclose information when required by law, legal process, dispute handling or fraud prevention needs.
6. Cookies and Similar Tools
The website may use cookies, local storage or similar technologies to remember preferences, support login sessions, analyze traffic and improve the user experience. Browser settings may allow you to limit cookies, but some functions may not work correctly if cookies are disabled.
7. Data Retention
We keep personal information for as long as needed to provide services, meet legal or operational requirements, resolve disputes, maintain records and protect account security. Retention periods may vary depending on the type of information and purpose of processing.
8. Client Responsibilities
You should keep login details private, use secure devices, avoid public or shared networks when managing accounts and notify support if you suspect unauthorized access. VELTOMARKETS cannot protect information you voluntarily disclose to third parties.
9. International Processing
Service providers, technical systems or support operations may process information in different locations. Where information is transferred or processed outside your country, we take reasonable steps to protect it according to applicable requirements and operational controls.
10. Your Choices
You may contact info@veltomarkets.net to request updates to your information, ask privacy questions or request review of certain account data. Some information may need to be retained for security, compliance, dispute or record-keeping reasons.
11. Policy Updates
We may update this Privacy Policy when services, technologies or legal requirements change. The current version will be posted on the website, and continued use of VELTOMARKETS services means you accept the updated policy.